At AberoRombie, we carefully handpick each item to ensure quality before shipping. Orders typically process within 48 hours (longer during seasonal launches). You may cancel for a full refund if your order hasn't entered our fulfillment system (within 24 hours of purchase). Email [email protected] with "CANCEL [Order #]" in the subject line. After processing begins, cancellations aren't possible but our extended return window gives you flexibility.
Your satisfaction drives our classic-yet-contemporary designs. We offer 21-day returns from delivery date - longer than standard to accommodate our international customers. Exchanges are available for size/color changes or items of equal value from our current collection. Note: Final sale items marked with ◊ are excluded. For hygiene reasons, intimate apparel and swimwear must have intact protective liners.
To preserve the integrity of our premium fabrics (like Egyptian cotton blends and Italian denim), items must be unworn, unwashed with all original tags including the AberoRombe authenticity label. Footwear must have undamaged soles and original dust bags. We cannot accept returns with pet hair, smoke odors, or makeup stains. For multi-piece sets (e.g., coordinated separates), all components must be returned together.
Exchanges require pre-authorization - email [email protected] with photos of the original item. Our stylists can recommend alternative sizes/colors based on your fit preferences. Exchange shipping is free for the first replacement; subsequent exchanges incur a $10 restocking fee. Due to our small-batch production, some styles may not be available for exchange after 14 days from purchase.
Refunds are issued to your original payment method within 14 business days of our warehouse receiving your return. This extended period ensures proper inspection of delicate fabrics and hardware. Sale items receive store credit unless the return results from our error. International refunds may take additional 3-5 days for bank processing. You'll receive email confirmation at each stage: return receipt, quality check completion, and refund issuance.
For defective items (rare with our quality control), we cover return shipping and offer replacement priority. Custom/tailored pieces are final sale. During holiday seasons (November-January), the return window extends to 30 days from delivery. Wedding party orders (5+ identical items) require group returns. Damages must be reported within 72 hours of delivery with photographic evidence.
For return authorization or policy questions, email [email protected] with your order number. Include daytime contact details as our quality team may request additional photos. Response time is 2 business days (longer during peak seasons). We appreciate your patience as we maintain our commitment to craftsmanship while accommodating your needs.
