Customer Service Policy
Our collections featuring premium hoodies, versatile dresses, and signature denim are updated seasonally. While we maintain accurate stock levels, high-demand items may sell out unexpectedly. If your selected item becomes unavailable, we'll notify you within 3 business days with options: (1) Priority access to a restock (2) A comparable style recommendation from our classic range (3) Full refund or store credit. This ensures your wardrobe essentials are always within reach.
All prices are displayed in USD and reflect the quality craftsmanship of our comfort-focused designs. Should rare pricing discrepancies occur (e.g., a $120 leather jacket listed as $12), we reserve the right to cancel orders and issue immediate refunds. You'll receive email notification with the corrected price - maintaining transparency for our value-driven customers.
To ensure meticulous quality checks on our comfort-first garments, orders require 5-7 business days for processing (extending to 7-10 days during holiday periods). You'll receive detailed tracking information once your package containing our signature relaxed-fit styles begins transit. For made-to-order pieces, estimated shipping timelines will be clearly displayed at checkout.
We ship worldwide using premium carriers to protect the integrity of our fabrics. Delivery timelines vary by region (see Shipping Policy), with calculated fees at checkout. International shipments include proper customs documentation declaring the full value of our quality materials - essential for our global clientele who appreciate enduring style.
We stand behind our comfort-guaranteed designs with a 21-day return window from delivery date. Items must be unworn with original tags attached to our quality assurance standards. Refunds process within 14 business days after warehouse inspection. For exchanges of our core classic styles, please allow 7-10 days for the replacement process to ensure proper fit evaluation.
All visual content including product imagery showcasing our relaxed silhouettes, fabric technology descriptions, and brand logos are proprietary. Unauthorized commercial use of these assets (such as replicating our garment designs) violates international copyright laws protecting our unique fusion of comfort and style.
For inquiries about our signature stretch fabrics or styling advice for our versatile pieces, contact [email protected]. Responses are guaranteed within 48 hours (72 hours during seasonal launches). Our style consultants are trained in fabric care and fit recommendations to maximize your comfort experience.
aberorombie.com shall not be liable for: (1) Transit delays affecting seasonal wardrobe planning (2) Natural variations in hand-finished details characteristic of artisanal production (3) Minor color variations due to monitor calibration (4) Third-party authentication services. These parameters allow us to maintain our commitment to quality craftsmanship.
