Welcome to aberorombie.com ("Site"). By accessing or using this Site, you agree to be bound by these Terms of Use ("Terms"). These terms govern your interaction with our modern casual wear platform, including browsing our collection of hoodies, dresses, denim and menswear, making purchases, and engaging with content. Please read them carefully before enjoying our comfortable yet stylish offerings.
The Site is designed for personal shopping of our timeless yet contemporary apparel collections. You may not: (1) use automated bots to monitor our inventory changes (essential for protecting our carefully curated seasonal collections), (2) purchase items in unreasonably large quantities suggesting commercial resale (as we focus on individual wardrobe building), or (3) attempt to reverse-engineer our product recommendation algorithms. Violations may result in order cancellation or account termination to maintain fair access for all customers seeking our signature blend of comfort and style.
All visual and textual content on the Site—including product photography showcasing our relaxed silhouettes, detailed fabric descriptions, logos, and styling guides—are proprietary assets of aberorombie.com. This includes our distinctive design elements that merge everyday functionality with subtle sophistication, protected under copyright and trademark laws worldwide. You may not reproduce, alter, or commercially exploit any content without express written permission, as these materials embody our brand's unique aesthetic vision.
We meticulously document product specifications (including fabric composition, care instructions, and fit notes) but occasionally discrepancies may occur—particularly with hand-finished details on our premium denim pieces. We reserve the right to correct such inaccuracies without prior notice and may cancel orders containing significant errors. In such cases, we'll promptly notify affected customers and process refunds while providing accurate product information for potential reordering.
To ensure broad access to our collections, we may implement purchase limits on high-demand items (particularly during seasonal launches of our signature hoodies or limited-edition denim). We carefully review orders that suggest commercial resale rather than personal wardrobe enhancement. Our priority remains serving individual customers who appreciate our philosophy of durable comfort meeting contemporary design.
Given our commitment to quality control and careful packaging of each garment, processing times may extend to 5-7 business days before shipment. International deliveries may require 15-25 business days due to customs procedures. These extended timelines ensure your casual essentials arrive in perfect condition, ready for immediate wear. Tracking information will be provided once your order begins its journey from our fulfillment center.
We offer a 21-day return window from delivery date (extended from standard policies) to accommodate thoughtful consideration of our versatile pieces. Items must be unworn, unwashed, with original tags attached—particularly important for our premium fabrics. Return shipping costs are the customer's responsibility, except in cases of our error. Please allow 10-14 business days for refund processing after we receive returned items, as we meticulously inspect each garment to maintain quality standards.
The Site may link to complementary lifestyle platforms or social media showcasing our collections in real-world settings. These external sites operate independently, and we disclaim responsibility for their content, privacy practices, or security measures. When exploring these connections, we recommend reviewing their policies as they may differ significantly from our own commitment to transparency and customer care.
The Site and its content are provided "as is" without warranties of any kind. While we take pride in our quality craftsmanship, we cannot guarantee: (1) absolute perfection in handmade details (part of our artisanal approach), (2) indefinite availability of specific dye lots or fabric batches (due to our sustainable sourcing practices), or (3) that all styling suggestions will suit every body type. We encourage customers to review size guides and fabric details carefully before purchasing.
To the fullest extent permitted by law, aberorombie.com shall not be liable for: (1) minor variations in color or texture that occur naturally in premium fabrics, (2) delays caused by customs inspections of international shipments, (3) incidental damages from normal wear of our garments, or (4) third-party content that may feature our products in unauthorized contexts. This balanced approach allows us to focus on continuous improvement of our core offerings while maintaining reasonable business protections.
We may periodically update these Terms to reflect enhancements in our services or compliance with evolving regulations. Significant changes will be announced on the Site 30 days before taking effect, with the updated date clearly displayed. Your continued use after changes become effective constitutes acceptance—this flexibility ensures we can adapt our policies to better serve your casual wardrobe needs while maintaining our design integrity.
For questions regarding these Terms or our products, please contact our customer experience team at [email protected]. While we don't provide telephone support, our email team typically responds within 2-3 business days with thoughtful, detailed assistance regarding our collections and policies.
